Support

Create and manage support tickets for issues requiring human assistance

Support Tickets

Instance | Destructive — Create and manage your own support tickets for issues that need human assistance. Track ticket status and add comments to ongoing conversations.

Support Agent

Internal — Internal tools for support agents to view and manage any support ticket without ownership restrictions. Full access to ticket operations.

Internal Operations

Employee-only capabilities for managing ERP.net infrastructure and customer data:

Customer Subscriptions

Internal — Look up any customer's subscription and license information by UIN or name. View plans, user counts, billing status, and expiration dates.

Hosting Management

Internal — Query hosting infrastructure—instances, app servers, and database servers. Monitor performance and resource allocation across the platform.